Privacy Notice & Cookies

Last updated: 12 September 2026

1. Who we are

The data controller is Pure Drive Car Care, trading as PureDrive Car Care, of [FULL BUSINESS ADDRESS].

Email: info@puredrivecarcare.co.uk
Telephone: [FINAL BUSINESS TELEPHONE]
Company number: [IF APPLICABLE]
VAT number: [IF APPLICABLE]

2. Information we collect

• Identity and contact information such as your name, email address, telephone number and delivery/billing address.
• Order information, including products purchased, quantities, prices, delivery information and relevant communications.
• Payment information. We intend to use a third-party payment provider for live payments. We do not intend to store customers' full card numbers or security codes on our own website.
• Information you provide through enquiry forms, emails or other communications.
• Technical information such as IP address, browser/device information, pages visited and security logs where collected by our hosting or security services.
• Website preferences stored in your browser, including basket information and cookie-consent choices.

3. Why we use personal information

We use information to process and deliver orders, take payment, provide customer service, respond to enquiries, handle returns/refunds and complaints, maintain records, protect the website and business against fraud or misuse, improve the website and comply with legal obligations.

4. Lawful bases

Depending on the circumstances, our lawful bases include performance of a contract, taking steps at your request before entering a contract, compliance with legal obligations, legitimate interests (such as security, administration and responding to genuine business enquiries) and consent where consent is legally required.

5. Payments and service providers

Where we use a payment provider such as Stripe, PayPal or another provider, your payment information may be processed directly by that provider under its own privacy notice. We may share necessary order information with payment, hosting, email, fulfilment, delivery, accounting and IT/security providers where required to operate the business.

6. Delivery and returns

We may provide your name, delivery address, contact details and order information to the delivery or fulfilment provider needed to deliver your order. We may also retain information required to administer returns, refunds, warranties and product-safety matters.

7. Marketing

We will only send electronic direct marketing where permitted by applicable law and, where required, after obtaining your consent. You can unsubscribe from marketing communications at any time.

8. Cookies and browser storage

The current website uses essential browser storage to keep the shopping basket functioning and to remember your optional-cookie choice. If we later add analytics, advertising or other non-essential cookies, those should be configured so that consent is obtained where required before they are activated.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, complaint and dispute requirements. Retention periods may vary by record type.

10. International transfers

Some suppliers or service providers may process information outside the UK. Where applicable, we will use a lawful transfer mechanism and appropriate safeguards required by UK data-protection law.

11. Your rights

Subject to legal conditions and exemptions, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, object to certain processing, request data portability, and withdraw consent where processing is based on consent. You also have rights concerning certain automated decision-making where applicable.

To exercise a right, contact us using the details above. We may need to verify your identity before responding.

12. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your data-protection rights have been infringed.

13. Security

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so customers should take care with passwords and the information they submit.

14. Children

Our website is not directed at children and we do not knowingly collect children's personal information for marketing purposes.

15. Changes to this notice

We may update this notice when our business, website, suppliers or legal obligations change. The latest version will be published on this page with its update date.

16. Contact

For privacy questions or requests, email info@puredrivecarcare.co.uk or write to [FULL BUSINESS ADDRESS].